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ElevenAgents

After-hours & 24/7 medical answering service

Always-on, HIPAA-compliant voice agents that manage patient calls, triage needs, and schedule appointments—so you never miss critical care after hours.

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AI-powered after-hours medical answering

Deliver continuous patient coverage

AI-powered voice agents handle patient calls, schedule visits, and escalate urgent requests 24/7. So clinics and hospitals deliver uninterrupted care, even when staff are offline.

Eliminate missed calls

AI agents manage every inbound patient call. Day or night. They identify emergencies, route calls to on-call clinicians, and ensure no critical message is ever missed.

Automate scheduling and follow-ups

From appointment booking to reminders, agents handle scheduling automatically, syncing in real time with your EHR and calendar systems to keep every patient on track.

Meet healthcare compliance requirements

HIPAA and SOC 2 certified, with zero retention mode, VPC deployment, and end-to-end encryption. So patient data never needs to leave your infrastructure.

Conversational agents for every medical answering workflow

Deploy agents tailored to your practice type, patient population, and care setting. No matter how specific the after-hours workflow.

MedAssist

My child has a high fever

on-call found

Handle inbound calls, patient intake, pre-visit checklists, and appointment scheduling after hours. Integrated with your EHR and practice management system.

Handle inbound calls, patient intake, pre-visit checklists, and appointment scheduling after hours. Integrated with your EHR and practice management system.

MedConnect

My chest hurts, I need help

connected

Coordinate on-call routing across departments, manage high-volume overnight calls, and direct patients to the right service line. Connected to your hospital information system.

Manage after-hours prescription refill requests, order status inquiries, prior authorization follow-ups, and medication reminders synced to pharmacy systems.

Automate after-hours benefits inquiries, eligibility verification, and member support. Scaling seamlessly around high-volume enrollment and claims periods.

Automate after-hours appointment confirmations, insurance pre-checks, treatment follow-ups, and recall reminders. Reducing front-desk burden and no-shows.

Conduct structured wellness check-ins, medication adherence calls, and care plan follow-ups. Supporting continuity for aging and post-acute patient populations.

Hours of conversations every month

One platform for every after-hours medical workflow

Connect to your clinical operating systems and deploy across all voice and digital channels. All from one platform.

Knowledge base UIKnowledge base
Integrations UIIntegrations
Workflows UIWorkflows

Reduce missed calls, staffing strain, and response times

Streamline after-hours operations, reduce the burden on on-call staff, and measure performance with full visibility.

Lower cost per call

AI voice agents handle high call volumes at a fraction of traditional answering service costs. Without compromising reliability or care quality.

Measure performance and compliance

Built-in dashboards track call metrics, resolution times, and adherence to triage protocols. Ensuring transparency and clinical governance.

Real-time escalation to staff

When escalation is required, agents transfer calls to on-call physicians with full patient context from the conversation, ensuring accurate and immediate response.

Emotionally aware voice agents for medical answering

Emotionally expressive conversational agents adapt to real patient emotion. Guiding every after-hours call toward reassurance and the right care pathway, even when anxiety is highest.

Expressive, natural voices

Choose from 10,000+ expressive voices. Or clone yours. To match the accents and tones patients trust most in a care setting.

Sub-second latency

Natural, real-time voice interactions without awkward pauses. So after-hours conversations feel as responsive as in-office calls.

Multilingual support

Support patients in 70+ languages with consistent tone and clarity. So language is never a barrier to getting the right care after hours.

Enterprise-grade security and infrastructure at scale

Enterprise data protection developers

Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.

Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.

Permissions

Set granular team permissions and collaborate across the company by sharing voices, assets, and resources across your agents and content production pipeline.

Our team ensures a smooth launch and keeps your operations running reliably, delivering uninterrupted performance and peace of mind.

Get started with our AI-powered after-hours medical answering service

Launch in the ElevenAgents platform

Deploy an AI-powered after-hours medical answering service in days. Triage workflows, EHR integration, no code needed.

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Integrate via API or SDK

Embed AI-powered after-hours answering into your telephony, EHR, or patient communication systems via our API and SDKs.

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Frequently asked questions

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    Deploy natural, human-sounding agents in 70+ languages with low latency across voice or chat. Connected to your knowledge base and tools, our agents handle complex workflows to improve resolution rates with enterprise-grade security and control.

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    Deploy natural, human-sounding agents in 70+ languages with low latency across voice or chat. Connected to your knowledge base and tools, our agents handle complex workflows to improve resolution rates with enterprise-grade security and control.

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    This agent was built in under 15 minutes - on camera, from scratch, during a live lesson. Now it's yours. Ask it anything about ElevenLabs, voice AI, or what Kamil had for breakfast. (It knows two of those three things.)

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