Meet Alexis: Our AI Agent Handling 200 Daily Calls

We recently embedded a Conversational AI agent, Alexis, in our docs to help reduce the support burden for documentation-related questions. Alexis is now successfully handling over 80% of user inquiries across 200 calls per day. Oswin, Alexis's manager (in other words - the engineer behind the deployment and ongoing optimizations), is going to share all of the nitty gritty details, including: - how the agent responded in a few real life situations - how we evaluate success - how we structured the knowledge base and system prompt, and how we've refined it over time - how we use client tools to redirect users throughout our docs