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Connect Ring Central to ElevenLabs Conversational AI Voice Agents

Power enterprise-grade voice AI agents with human-like conversations and enterprise telephony infrastructure

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Setup time

10-15mins

Difficulty

Intermediate

Category

Telephony

Type

API

Let your AI Voice Agents scale enterprise communications with RingCentral

Transform your conversational AI platform by integrating RingCentral's enterprise telephony infrastructure with ElevenLabs' advanced voice AI technology. This integration delivers the low-latency, high-reliability voice interactions your developer customers demand while providing the enterprise-grade scalability and security that large organizations require.

Key Benefits for AI Agent Platforms:

  • Sub-100ms Response Times: Real-time voice interactions without awkward pauses
  • Enterprise-Grade Reliability: Carrier-grade telephony infrastructure with high availability SLAs
  • Scalable Architecture: Handle concurrent calls that scale with demand, not headcount
  • Developer-Friendly APIs: RESTful APIs and SDKs for rapid integration and customization
  • Global Multilingual Support: Native support for 25+ languages with authentic accents

Features

Integrations features

Real-Time Voice Processing

  • Ultra-low latency voice AI with response times under 100ms
  • Advanced speech recognition with natural language understanding
  • Seamless turn-taking and interruption handling for natural conversations
  • Eliminates the robotic delays that break conversational flow

Enterprise Telephony Integration

  • Direct SIP trunk integration with RingCentral's cloud infrastructure
  • Programmable call routing and control via RingCentral APIs
  • Support for both inbound and outbound AI-driven calls
  • Integration with existing PBX systems and call center infrastructure

Intelligent Call Routing & IVR Replacement

  • Natural language intent recognition replaces traditional phone trees
  • Dynamic call routing based on conversational context
  • Seamless escalation to human agents with full conversation history
  • Context-aware transfers using RingCentral's Call Control APIs

Live Transcription & Agent Assist

  • Real-time conversation transcription with speaker diarization
  • AI-powered agent assistance during live calls
  • Automatic conversation summaries for seamless handoffs
  • Rich analytics and insights from every interaction

Multilingual Voice Capabilities

  • Native support for 25+ languages with authentic regional accents
  • Language detection and automatic switching mid-conversation
  • Custom voice personas and brand-aligned voice generation
  • Culturally-aware conversation flows for global deployments

Installation

Installation guides

he RingCentral + ElevenLabs integration follows a straightforward API-first approach that developers can implement quickly. The process involves configuring RingCentral's Voice API endpoints, setting up ElevenLabs conversational AI agents, and establishing the communication bridge between platforms.

1

Active RingCentral account with API access

2

ElevenLabs platform account with Conversational AI features

3

Basic understanding of REST APIs and webhook configurations

4

Development environment with HTTPS support for webhook endpoints

Troubleshooting

Troubleshooting & support

Common issues

Contact support
Other resources
RingCentral Voice API DocumentationElevenLabs Conversational AI DocumentationIntegration Setup GuideElevenLabs Quickstart GuideElevenLabs Developer APIElevenLabs Discord

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