General Account FAQ

Find answers to common Account questions

Can I be notified when I’m running low on credits?

Can I change my account from Apple Sign-in to email and password?

Can I change my account from Google Sign-in to email and password?

Can I export usage data for my account?

Can I still log in using GitHub or Facebook?

Can users have more than one account?

Do I use quota on every generation?

Have characters changed?

How can I access usage analytics for my account?

How can I delete my account or request to have my data deleted?

How can I delete my account?

How can I downgrade my subscription?

How can I see information about API requests for my account?

How can I see information about credit usage for my account?

How can I use ElevenLabs with third-party services?

How do I add two-factor authentication (2FA) to my account?

How do I cancel my subscription?

How do I change my email?

How do I change the usage based billing threshold for my account?

How do I enable usage based billing for my account?

How do I get access to alpha features?

How does credit rollover work?

How many voice slots do I get per tier and how can I increase it?

Is there a limit on how many times I can edit / add voices?

Is there a limit to how many credits I can use at once?

What are credits?

What does “Unusual activity detected. Free Tier usage disabled. If you are using proxy/VPN you might need to purchase a paid plan to not trigger our abuse detectors” mean?

What happens to my cloned voices when I downgrade the tier?

What happens to my content after my subscription ends?

What happens to my credits when I upgrade or downgrade my subscription?

What happens to my subscription and quota at the end of the month?

What happens when I run out of credits?

What is a subscription?

What is the price for usage based billing?

What is two-factor authentication (2FA)?

What is usage based billing?

When do my credits reset?

Where can I find out more about the pricing plans?

Where can I provide feedback on my generated audio?

Who can I contact about business inquiries or the Enterprise plan?

Why am I not receiving a verification email?

Why can’t I find my content in my account?