March 10, 2025 | ElevenLabs Documentation

HIPAA compliance: Conversational AI is now HIPAA compliant on appropriate plans, when a BAA is signed, zero-retention mode is enabled and appropriate LLMs are used. For access please contact sales
Cascade LLM: Added dynamic dispatch during the LLM step to other LLMs if your default LLM fails. This results in higher latency but prevents the turn failing.
Better error messages: Added better error messages for websocket failures.
Audio toggling: Added ability to select only user or agent audio in the conversation playback.

HIPAA compliance: Added a zero retention mode to Scribe to be HIPAA compliant.
Diarization: Increased time length of audio files that can be transcribed with diarization from 8 minutes to 2 hours.
Cheaper pricing: Updated Scribe’s pricing to be cheaper, as low as $0.22 per hour for the Business tier.
Memory usage: Shipped improvements to Scribe’s memory usage.
Fixed timestamps: Fixed an issue that was causing incorrect timestamps to be returned.
Biased keywords: Added biased keywords to improve Scribe’s performance.

Pronunciation dictionaries: Fixed pronunciation dictionary rule application for replacements that contain symbols.

Studio support: Added support for creating dubs with dubbing_studio enabled, allowing for more advanced dubbing workflows beyond one-off dubs.

Verification: Fixed an issue where users on probation could not verify their voice clone.

New Endpoints

Updated Studio project endpoints to add source_type property and deprecate quality_check_on and quality_check_on_when_bulk_convert properties:

Updated Voice endpoints with several property changes:
- Get voice - Made several properties optional and added preview_url
- Create voice - Made several properties optional and added preview_url
- Create voice from preview - Made several properties optional and added preview_url
- Get similar voices - Made language, description, preview_url, and rate properties optional

Updated Conversational AI agent endpoints:
- Update agent - Modified conversation_config, agent, platform_settings, and widget properties
- Create agent - Modified conversation_config, agent, prompt, platform_settings, widget properties and added shareable_page_show_terms
- Get agent - Modified conversation_config, agent, platform_settings, and widget properties
- Get widget - Modified widget_config property and added shareable_page_show_terms

Updated Knowledge Base endpoints to add metadata property:
- List knowledge base documents
- Get knowledge base document