Zero Retention Mode (Enterprise)

Background

By default, ElevenLabs retains data, in accordance with the Privacy Policy, to enhance services, troubleshoot issues, and ensure the security of ElevenLabs’systems. However, for some enterprise customers, ElevenLabs offers a “Zero Retention Mode” option for specific products. In this Zero Retention Mode, most data in requests and responses are immediately deleted once the request is completed.

ElevenLabs has agreements in place with each third-party LLM provider which expressly prohibit such providers from training their models on customer content, whether or not Zero Retention Mode is enabled.

What is Zero Retention Mode?

Zero Retention Mode provides an additional level of security and peace of mind for especially sensitive workflows. When enabled, logging of certain data points is restricted, including:

• TTS text input
• TTS audio output
• Voice Changer audio input
• Voice Changer audio output
• STT audio input
• STT text output
• ElevenLabs Agents: all input and output
• Email associated with the account generating the input in our logs

This data is related to the processing of the request, and can only be seen by the user doing the request and the volatile memory of the process serving the request. None of this data is sent at any point to a database where data is stored long term.

Who has access to Zero Retention Mode?

Enterprise customers can use Zero Retention Mode. It is primarily intended for use by our customers in the healthcare and banking sector, and other customers who may use our services to process sensitive information.

When can a customer use Zero Retention Mode?

Zero Retention Mode is available to select enterprise customers. However, access to this feature may be restricted if ElevenLabs determines a customer’s use case to be high risk, if an account is flagged by an automated system for additional moderation or at ElevenLabs’ sole discretion. In such cases, the enterprise administrator will be promptly notified of the restriction.

How does Zero Retention Mode work?

Zero Retention Mode can be enabled in different ways depending on the product:

API products

For API-based products, Zero Retention Mode is enabled by sending enable_logging=false with your requests:

• Text to Speech: All endpoints beginning with /v1/text-to-speech/ and the TTS websocket connection.
• Voice Changer: All endpoints starting with /v1/speech-to-speech/.
• Speech to Text: All endpoints starting with /v1/speech-to-text/.

After setup, check the request history to verify Zero Retention Mode is enabled. If enabled, there should be no requests in the history.

ElevenAgents

For ElevenAgents, Zero Retention Mode can be enabled per-agent via the agent’s Privacy settings in the UI. Navigate to your agent’s settings, go to Privacy > Advanced, and toggle “Zero Retention Mode” to enabled.

For detailed instructions on enabling ZRM for agents, see Zero Retention Mode (per-agent).

For example, in the Text to Speech API, you can set the query parameter enable_logging to a false value:

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from elevenlabs import ElevenLabs
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elevenlabs = ElevenLabs(
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  api_key="YOUR_API_KEY",
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)
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response = elevenlabs.text_to_speech.convert(
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  voice_id=voice_id,
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  output_format="mp3_22050_32",
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  text=text,
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  model_id="eleven_flash_v2",
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  enable_logging=False,
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)

What products are configured for Zero Retention Mode?

For ElevenLabs Agents, Gemini and Claude LLMs can be used in Zero Retention Mode.

FAQ