Zero Retention Mode (Enterprise)

Background

By default, ElevenLabs retains data, in accordance with the Privacy Policy, to enhance services, troubleshoot issues, and ensure the security of ElevenLabs’ systems. However, for some enterprise customers, ElevenLabs offers a “Zero Retention Mode” option for specific products. In this Zero Retention Mode, most data in requests and responses are immediately deleted once the request is completed.

ElevenLabs has agreements in place with each third-party LLM provider which expressly prohibit such providers from training their models on customer content, whether or not Zero Retention Mode is enabled.

What is Zero Retention Mode?

Zero Retention Mode (ZRM) provides an additional level of security and peace of mind for especially sensitive workflows. When enabled, logging of the inputs and outputs of eligible API requests is restricted. Logging of the email address of the account making the request is also restricted. See What products are configured for Zero Retention Mode? for the data covered per product.

This data is related to the processing of the request, and can only be seen by the user doing the request and the volatile memory of the process serving the request. None of this data is sent at any point to a database where data is stored long term.

Zero Retention Mode applies only to requests made through eligible API endpoints. Traffic through the web UI is never covered. It also does not apply to any other data you send to ElevenLabs outside of those API request and response payloads — for example, support tickets, account emails, or files shared with ElevenLabs outside of an eligible API call.

Who has access to Zero Retention Mode?

Enterprise customers can use Zero Retention Mode. It is primarily intended for use by our customers in the healthcare and banking sector, and other customers who may use our services to process sensitive information.

When can a customer use Zero Retention Mode?

Zero Retention Mode is available to select enterprise customers. However, access to this feature may be restricted if ElevenLabs determines a customer’s use case to be high risk, if an account is flagged by an automated system for additional moderation or at ElevenLabs’ sole discretion. In such cases, the enterprise administrator will be promptly notified of the restriction.

API products

For API products, Zero Retention Mode is enabled per request by sending enable_logging=false as a query parameter on any of the endpoints below. For example, in the Text to Speech API, set the query parameter enable_logging to false:

from elevenlabs import ElevenLabs
elevenlabs = ElevenLabs(
  api_key="YOUR_API_KEY",
)
response = elevenlabs.text_to_speech.convert(
  voice_id=voice_id,
  output_format="mp3_22050_32",
  text=text,
  model_id="eleven_flash_v2",
  enable_logging=False,
)

Text to Speech

All endpoints beginning with /v1/text-to-speech/ and the TTS WebSocket connection are covered by ZRM.

To verify that Zero Retention Mode is active, open the Text to Speech request history. There should be no requests in the history with saved audio. Usage Analytics still records that a request was made, but no content from the request is stored.

Text to Dialogue

All endpoints beginning with /v1/text-to-dialogue/ are covered by ZRM.

Voice Changer

All endpoints beginning with /v1/speech-to-speech/ are covered by ZRM.

Speech to Text

All endpoints beginning with /v1/speech-to-text/ are covered by ZRM.

Music

Zero Retention Mode covers the Music endpoints that generate audio or composition plans. Endpoints that must retain audio to work, such as upload and fine-tuning, are not covered.

Sound Effects

POST /v1/sound-generation is covered by ZRM.

ElevenAgents

For ElevenAgents, Zero Retention Mode is enabled per agent in the agent’s Privacy settings. Open the agent, go to Privacy > Advanced, and toggle Zero Retention Mode on. This setting applies to the agent’s API traffic only. UI traffic is not covered.

For detailed instructions, see Zero Retention Mode (per-agent).

What products are configured for Zero Retention Mode?

FAQ