Scribe v2 Terms

Last updated: 11 November 2025

PLEASE READ THESE MODEL-SPECIFIC TERMS CAREFULLY.

The following Speech to Text Model-Specific Terms (“Model-Specific Terms”) supplement the Service Terms above and apply specifically to Customer’s use of the designated Version of a Speech to Text Model. For purposes of these Model-Specific Terms, “Version” means a defined release of a Speech to Text Model identified by a primary version number or identifier (e.g., “v1”), and includes all related updates, modifications, patches, and subversions within that version family (e.g., v1.1, v1.5, and any other v1.x iterations). 

Unless expressly stated otherwise by ElevenLabs, all iterations within a given Version family shall be governed by the same Model-Specific Terms. ElevenLabs reserves the right to designate any subversion or update as a new Version that is subject to separate Model-Specific Terms.

1. RESTRICTIONS. You shall not, and shall not permit any third party to:

A. Provide as Input or otherwise submit or make accessible to ElevenLabs any financial account identifiers (e.g., credit card numbers or bank account numbers), government issued identifiers (e.g., social insurance numbers, health card numbers) or other types of sensitive data that is subject to specific or elevated data protection requirements, including without limitation protected health information (“Prohibited Data”), unless ElevenLabs has expressly agreed in writing that it can comply with such requirements. ElevenLabs reserves the right to delete any such Prohibited Data at its sole discretion; or

B. Use Speech to Text in violation of any applicable laws or regulations governing the initiation, placement, recording, or monitoring of telephone calls or other voice communications, including without limitation: the U.S. Telephone Consumer Protection Act, the Telemarketing and Consumer Fraud and Abuse Prevention Act, the Do-Not-Call Implementation Act, the Federal Trade Commission Act, the Telemarketing Sales Rule, applicable U.S. state anti-wiretapping and telemarketing laws, and international equivalents such as the European Union ePrivacy Directive, Canada’s Anti-Spam Legislation (CASL), and the United Kingdom’s Privacy and Electronic Communications Regulations (PECR) (collectively, “Telecommunication Laws”).

2. RESPONSIBILITIES. If you are using Speech to Text for interactions with end users, you shall clearly and prominently inform end users of Speech to Text that (a) they are interacting with AI rather than a human, and (b) conversations are being recorded and may be shared with ElevenLabs and its providers. You are solely responsible for ensuring compliance with all applicable laws, regulations, and industry standards in connection with your use of Speech to Text.

3. CONSENT RECORD RETENTION. If consent from end users is required under any applicable law, including Telecommunication Law, in connection with the use of Speech to Text, you shall maintain written documentation evidencing that the required level of consent was obtained from each such end user. This documentation must be retained for the longer of: (1) the minimum period required under applicable law, including Telecommunication Law, or (2) five (5) years from the date the consent was obtained.