Changelog

New Endpoints

ElevenAgents

• Added nine conversation triage ticket endpoints:
  • Create conversation ticket - POST /v1/convai/triage-tickets. The request requires conversation_id (string) and accepts qa_comment (nullable string, 1–10,000 characters) and up to 200 turn comments.
  • List tickets - GET /v1/convai/agents/{agent_id}/triage-tickets, with cursor pagination.
  • Create manual ticket - POST /v1/convai/agents/{agent_id}/triage-tickets. The request requires qa_comment (string, 1–10,000 characters).
  • List assignable users - GET /v1/convai/agents/{agent_id}/triage-tickets/assignable-users. The response lists non-service-account workspace members and whether each member has access to the agent.
  • Get ticket - GET /v1/convai/triage-tickets/{agentqa_ticket_id}.
  • Update ticket - PATCH /v1/convai/triage-tickets/{agentqa_ticket_id}. The request accepts optional status and nullable assignee_user_id.
  • Delete ticket - DELETE /v1/convai/triage-tickets/{agentqa_ticket_id}.
  • Add comment - POST /v1/convai/triage-tickets/{agentqa_ticket_id}/comments. The request requires comment (string, 1–10,000 characters).
  • Add turn comment - POST /v1/convai/triage-tickets/{agentqa_ticket_id}/turn-comments. The request requires zero-based turn_index (integer) and comment (string, 1–10,000 characters).

Updated Endpoints

ElevenAgents

• Get signed URL - GET /v1/convai/conversation/get-signed-url
  • Added optional debug_events_request (boolean, default false). Debug events require editor access to the agent.
• Get WebRTC token - GET /v1/convai/conversation/token
  • Added optional debug_events_request (boolean, default false). The legacy GET /v1/convai/conversation/get_signed_url route accepts the same parameter.
• List conversations - GET /v1/convai/conversations
  • Added optional triggered_procedure_ids (nullable string array, maximum 50) to match conversations where any specified procedure ran.
  • Added optional include_invalid_tool_calls (boolean, default false) to include tool calls that did not run.
  • Added optional sort_direction (asc or desc, default desc) for call start time.
• Text search conversation messages - GET /v1/convai/conversations/messages/text-search
  • Added optional triggered_procedure_ids (nullable string array, maximum 50).
  • Added optional include_invalid_tool_calls (boolean, default false).
• Get agent conversation topics - GET /v1/convai/agents/{agent_id}/topics
  • Added optional include_evaluation_criteria (boolean, default true).
  • Added frustration to sort_by.
  • Topic responses add nullable success_rate (number), while the overall response adds aggregated_run_count (integer, default 0).
  • from_unix_secs is floored to the start of its UTC day. A bounded range aggregates completed daily discovery runs; omitting both bounds returns the latest run.
• List procedures (GET /v1/convai/agents/{agent_id}/branches/{branch_id}/procedures) and Get procedure (GET /v1/convai/agents/{agent_id}/branches/{branch_id}/procedures/{procedure_id})
  • Added optional nullable agent_version_id (string) to retrieve procedures from a specific agent version.
• Create test and Update test
  • Added optional nullable environment (string) to response, simulation and tool-call unit test schemas. The value selects environment-specific URLs, headers and auth connections; it defaults to production.
• Create URL document, Create crawl job and Create folder
  • Added optional nullable minimum_frequency_days (integer, 1–180) for auto-sync. The default is 7, and a stricter parent-folder frequency takes precedence.

Music

• List Music Finetunes - GET /v1/music/finetunes
  • Increased the maximum page_size from 100 to 150. The default remains 50.

Schema Changes

ElevenAgents

• Agent update requests add optional nullable procedures (object<string, ProcedureVersionRef>). Each value requires procedure_id and version_id (strings). An empty object removes all procedures.
• Conversation initiation configuration adds enable_procedure_ids_from_client (boolean, default false). Initiation data adds optional nullable procedure_ids (string array); an empty array disables all procedures for the starting agent.
• ClientEvent adds context_usage.
• Soft-timeout overrides add optional nullable additional_soft_timeout_messages (string array).
• Constant values in analysis and schema override models now accept null.
• Widget configuration defaults for mic_muting_enabled and transcript_enabled changed from false to true. Set them explicitly to false to preserve the previous behavior.

Workspace

• Get user responses removed xi_api_key from UserResponseModel.
• ResourceMetadataResponseModel.role_to_group_ids now accepts custom role IDs as keys instead of restricting keys to admin, editor, commenter and viewer.
• Direct publishing responses add optional nullable restricted_to_user_email_domains (string array).
• Pending subscription switch responses add go to next_tier.