Update ticket

PATCH

/v1/convai/triage-tickets/:agentqa_ticket_id

PATCH

/v1/convai/triage-tickets/:agentqa_ticket_id

$ curl -X PATCH https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id \
>      -H "Content-Type: application/json" \
>      -d '{}'

1 {
2   "agentqa_ticket_id": "string",
3   "workspace_id": "string",
4   "owner_user_id": "string",
5   "agent_id": "string",
6   "needs_clustering": true,
7   "issue_type": "knowledge_gap",
8   "labels": [
9     "string"
10   ],
11   "conversation_ids": [
12     "string"
13   ],
14   "first_seen_unix_secs": 1,
15   "last_seen_unix_secs": 1,
16   "qa_comment": "string",
17   "ticket_comments": [
18     {
19       "comment": "string",
20       "created_at_unix_secs": 1,
21       "owner_user_id": "string"
22     }
23   ],
24   "turn_comments": [
25     {
26       "turn_index": 1,
27       "comment": "string",
28       "created_at_unix_secs": 1,
29       "owner_user_id": "string"
30     }
31   ],
32   "status": "open",
33   "source": "qa",
34   "assignee_user_id": "string",
35   "created_at_unix_secs": 1,
36   "updated_at_unix_secs": 1
37 }

Update a ticket’s comment, status, and/or assignee. Requires editor access to the ticket’s agent.

Path parameters

agentqa_ticket_idstringRequired

Request

This endpoint expects an object.

statusenum or nullOptional

If provided, updates the ticket status. Omit to leave unchanged.

assignee_user_idstring or nullOptional

If provided, updates who is responsible for resolving this ticket. Must be a workspace member with at least viewer access to the agent. Pass null to unassign. Omit to leave unchanged.

Response

Successful Response

agentqa_ticket_idstring

workspace_idstring

owner_user_idstring

agent_idstring

needs_clusteringboolean

issue_typeenum or null

labelslist of strings

conversation_idslist of strings

first_seen_unix_secsinteger or null

last_seen_unix_secsinteger or null

qa_commentstring or null

ticket_commentslist of objects

turn_commentslist of objects

statusenum

sourceenum

assignee_user_idstring or null

created_at_unix_secsinteger

updated_at_unix_secsinteger

Errors

422

Unprocessable Entity Error

Path parameters

Headers

Request

Response

Errors