LEGAL

Disclosure requirements

Informing end users about your use of ElevenLabs Agents

Overview

Your use of ElevenLabs Agents is subject to our Agents Platform terms. As outlined in those Terms, you are required to provide clear notice to your end users that:

  • They are interacting with AI rather than a human
  • Their conversations are being recorded and may be shared with ElevenLabs and its third-party large language model providers

Implementation

This disclosure must be presented immediately prior to any interaction with the Agents Platform. Common implementation methods include:

  • A separate screen or interstitial page
  • A pop-up notice
  • A persistent banner
  • A verbal or pre-recorded disclosure at the start of a voice call

Users must not be able to access or use the feature without first being presented with this notice.

In addition to satisfying our contractual requirements, this approach promotes transparency and builds trust by ensuring users understand the nature of the interaction.

Sample written disclosure language

You should modify this example to reflect your specific use case while maintaining the required disclosures.

ElevenLabs Agents

We use ElevenLabs Agents to help power our [insert purposes, e.g., virtual customer service agents]. By clicking “Agree” and each time you interact with this AI agent, you consent to us, ElevenLabs, and each of our service providers (including third-party LLM providers) recording, viewing, storing, and sharing your communications to provide the service, improve our products and services, train machine learning models, and comply with applicable law.

Sample verbal disclosure language

Hi, I’m an AI assistant. This call may be recorded and shared with service providers for quality assurance and service improvement purposes. For more information, please refer to our privacy policy available at: [insert link].

The information provided above is for general informational purposes only. Your organization is solely responsible for ensuring that its use of ElevenLabs Agents complies with the Agents Platform Terms and all applicable laws and regulations. This guidance does not constitute legal advice. You should consult your legal counsel regarding any questions about legal or regulatory compliance.