Text to Speech
- Eleven v3 (alpha): Released Eleven v3 (alpha), our most expressive Text to Speech model, as a research preview.
Conversational AI
- Custom voice settings in multi-voice: Added support for configuring individual voice settings per supported voice in multi-voice agents, allowing fine-tuned control over stability, speed, similarity boost, and streaming latency for each voice.
- Silent transfer to human in Twilio: Added backend configuration support for silent (cold) transfer to human in the Twilio native integration, enabling seamless handoff without announcing the transfer to callers.
- Batch calling retry and cancel: Added support for retrying outbound calls to phone numbers that did not respond during a batch call, along with the ability to cancel ongoing batch operations for better campaign management.
- LLM pinning: Added support for versioned LLM models with explicit checkpoint identifiers
- Custom LLM headers: Added support for passing custom headers to custom LLMs
- Fixed issue in non-latin languages: Fixed an issue causing some conversations in non latin alphabet languages to fail.
SDKs
- Python SDK v2.3.0: Released Python SDK v2.3.0
- JavaScript SDK v2.2.0: Released JavaScript SDK v2.2.0
API
View API changes
New Endpoints
Conversational AI
-
Batch Calling:
- Cancel batch call - Cancel a running batch call and set all recipients to cancelled status
- Retry batch call - Retry a batch call by setting completed recipients back to pending status
-
Knowledge Base RAG:
- Get document RAG indexes - Get information about all RAG indexes of a knowledge base document
- Delete document RAG index - Delete a specific RAG index for a knowledge base document
- RAG index overview - Get total size and information of RAG indexes used by knowledge base documents
Workspace
- Update user auto provisioning - Update user auto provisioning settings for the workspace
Updated Endpoints
Conversational AI
-
Supported Voices:
- Agent configuration - Added
optimize_streaming_latency
,stability
,speed
, andsimilarity_boost
parameters for per-voice TTS customization
- Agent configuration - Added
-
Transfer to Human:
- Agent configuration - Added
enable_client_message
parameter to control whether a message is played to the client during transfer
- Agent configuration - Added
-
Knowledge Base:
- Knowledge base documents now use
supported_usages
instead ofprompt_injectable
for better usage mode control - RAG index creation now returns enhanced response model with usage information
- Knowledge base documents now use
-
Custom LLM:
- Agent configuration - Added
request_headers
parameter for custom header configuration
- Agent configuration - Added
-
Widget Configuration:
- Agent platform settings - Added comprehensive
styles
configuration for widget appearance customization
- Agent platform settings - Added comprehensive
-
LLM:
- Added support for versioned LLM models with explicit version identifiers