Conversational AI
- Multi-voice support for agents: Enable conversational AI agents to dynamically switch between different voices during conversations for multi-character storytelling, language tutoring, and role-playing scenarios.
- Claude Sonnet 4 support: Added Claude Sonnet 4 as a new LLM option for conversational agents, providing enhanced reasoning capabilities and improved performance.
- Genesys Cloud integration: Introduced AudioHook Protocol integration for seamless connection with Genesys Cloud contact center platform.
- Force delete knowledge base documents: Added
forceparameter to knowledge base document deletion, allowing removal of documents even when used by agents. - Multimodal widget: Added text input and text-only mode defaults for better user experience with improved widget configuration.
API
View API changes
Updated Endpoints
Speech to Text
- Create transcript - Added
webhookparameter for asynchronous processing with webhook delivery
Conversational AI
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Knowledge Base:
- Delete knowledge base document - Added
forcequery parameter to delete documents regardless of agent dependencies
- Delete knowledge base document - Added
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Widget:
- Widget configuration - Added text input and text-only mode support for multi-modality