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Poznaj Alexisa: Nasz agent AI obsługujący 200 rozmów dziennie

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Two smiling young men, one with short dark hair and the other with wavy hair, are shown in a split-screen image. The right side displays a digital interface with a "Start a call" button and a "Need help?" prompt.

Niedawno wprowadziliśmy agenta Conversational AI, Alexisa, do naszych dokumentów, aby zmniejszyć obciążenie wsparcia w kwestiach związanych z dokumentacją. Alexis z powodzeniem obsługuje teraz ponad 80% zapytań użytkowników w 200 rozmowach dziennie. Oswin, menedżer Alexisa (czyli inżynier odpowiedzialny za wdrożenie i bieżące optymalizacje), podzieli się wszystkimi szczegółami, w tym: - jak agent reagował w kilku rzeczywistych sytuacjach - jak oceniamy sukces - jak zorganizowaliśmy bazę wiedzy i systemowy prompt oraz jak go udoskonalaliśmy z czasem - jak używamy narzędzi klienta do przekierowywania użytkowników w naszych dokumentach

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