End call

Let your agent automatically hang up on the user.

End call

Overview

The End Call tool allows your conversational agent to terminate a call with the user. This is a system tool that is enabled by default, providing flexibility in how and when calls are ended.

Functionality

  • Default behavior: The tool can operate without any user-defined prompts, ending the call when the conversation naturally concludes.
  • Custom prompts: Users can specify conditions under which the call should end. For example:
    • End the call if the user says “goodbye.”
    • Conclude the call when a specific task is completed.

Example prompts

Example 1

If the user says 'end call', terminate the session.

Example 2

Once the user confirms their order, end the call.
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