Error messages — ElevenLabs Documentation

This guide includes an overview of error messages you might see in the ElevenLabs dashboard & API.

Dashboard errors

Error Message	Cause	Solution
The selected model can not be used for text-to-speech.	Occurs when switching between speech-to-speech and text-to-speech if the model does not switch correctly.	Select the desired model. If unresolved, select a different model, then switch back.
Oops, something went wrong.	Indicates a client-side error, often due to device or browser issues.	Click “Try again” or refresh the page. If unresolved, clear browser cache and cookies. Temporarily pause browser-based translation tools like Google Translate.

If error messages persist after following these solutions, please contact our support team for further assistance.

Code	Overview
max_character_limit_exceeded	Cause: You are sending too many characters in a single request. Solution: Split the request into smaller chunks, see character limits for more information.
invalid_api_key	Cause: You have not set your API key correctly. Solution: Ensure the request is correctly authenticated. See authentication for more information.
quota_exceeded	Cause: You have insufficient quota to complete the request. Solution: On the Creator plan and above, you can enable usage-based billing from your Subscription page.
voice_not_found	Cause: You have entered the incorrect voice_id. Solution: Check that you are using the correct voice_id for the voice you want to use. You can verify this in My Voices.

Code	Overview
only_for_creator+	Cause: You are trying to use professional voices on a free or basic subscription. Solution: Upgrade to Creator tier or higher to access professional voices.

Code	Overview
too_many_concurrent_requests	Cause: You have exceeded the concurrency limit for your subscription. Solution: See concurrency limits and priority for more information.
system_busy	Cause: Our services are experiencing high levels of traffic and your request could not be processed. Solution: Retry the request. If the issue persists, please contact support.

If error messages persist after following these solutions, please contact our support team for further assistance.