Error messages — ElevenLabs Documentation

This guide includes an overview of error messages you might see in the ElevenLabs dashboard & API.

Dashboard errors

Error Message	Cause	Solution
The selected model can not be used for text-to-speech.	Occurs when switching between speech-to-speech and text-to-speech if the model does not switch correctly.	Select the desired model. If unresolved, select a different model, then switch back.
Oops, something went wrong.	Indicates a client-side error, often due to device or browser issues.	Click “Try again” or refresh the page. If unresolved, clear browser cache and cookies. Temporarily pause browser-based translation tools like Google Translate.

If error messages persist after following these solutions, please contact our support team for further assistance.

Code	Overview
max_character_limit_exceeded	Cause: You are sending too many characters in a single request. Solution: Split the request into smaller chunks, see character limits for more information.
invalid_api_key	Cause: You have not set your API key correctly. Solution: Ensure the request is correctly authenticated. See authentication for more information.
quota_exceeded	Cause: You have insufficient quota to complete the request. Solution: On the Creator plan and above, you can enable usage-based billing from your Subscription page.
voice_not_found	Cause: You have entered the incorrect voice_id. Solution: Check that you are using the correct voice_id for the voice you want to use. You can verify this in My Voices.

Code	Overview
only_for_creator+	Cause: You are trying to use professional voices on a free or basic subscription. Solution: Upgrade to Creator tier or higher to access professional voices.

Code	Overview
too_many_concurrent_requests	Cause: You have exceeded the concurrency limit for your subscription. Solution: See concurrency limits and priority for more information.
system_busy	Cause: Our services are experiencing high levels of traffic and your request could not be processed. Solution: Retry the request later, with exponential backoff. Consider upgrading your subscription to get higher priority.

If error messages persist after following these solutions, please contact our support team for further assistance.