Twilio dashboard
Learn how to configure inbound calls for your agent with Twilio.
Overview
This guide shows you how to connect a Twilio phone number to your conversational AI agent to handle inbound calls.
You will learn to:
- Import an existing Twilio phone number.
- Link it to your agent to handle inbound calls.
Guide
Prerequisites
- A Twilio account.
- A purchased & provisioned Twilio phone number.
Import a Twilio phone number
In the Conversational AI dashboard, go to the Phone Numbers tab.
Next, fill in the following details:
- Label: A descriptive name (e.g.,
Customer Support Line
). - Phone Number: The Twilio number you want to use.
- Twilio SID: Your Twilio Account SID.
- Twilio Token: Your Twilio Auth Token.
You can find your account SID and auth token in the Twilio admin console.
Conversational AI dashboard
Twilio admin console
ElevenLabs automatically configures the Twilio phone number with the correct settings.
Applied settings
Test the agent by giving the phone number a call. Your agent is now ready to handle inbound calls and engage with your customers.
Monitor your first few calls in the Calls History dashboard to ensure everything is working as expected.