Agents Platform

  • Genesys configuration overrides: Genesys users can now override agent configuration directly from their Genesys flows using session variables. Use system__override_system_prompt, system__override_first_message, and system__override_language to customize the agent’s behavior, first message, and language for specific call flows without modifying the base agent configuration.

  • Batch call ID copying: Added copy-to-clipboard functionality for batch call IDs throughout the Agents Platform interface. Click on batch call IDs in the batch call details page or conversation history to quickly copy them for API interactions, support requests, or debugging.

SDK Releases

Python SDK

  • v2.18.0 - Added streaming support for Agents Platform conversations via the Conversation class, Music API inpainting with new output format options, and Agent Workflows support including workflow models, node types, and conditional logic operators (AND, OR, equals, greater than, less than, etc.)

JavaScript SDK

  • v2.19.0 - Added Agent Workflows support including AgentWorkflowRequestModel, AgentWorkflowResponseModel, and AST node types for building workflow conditions (boolean nodes, dynamic variable nodes, comparison operators), Music API inpainting with new output format options, and the archived parameter for agent list requests

Agents CLI

React Native

API

Updated Endpoints

Studio