Twilio integrates ElevenLabs’ AI Voices into ConversationRelay for more natural customer interactions

Twilio has integrated ElevenLabs’ generative AI voice technology into its CPaaS, enhancing ConversationRelay. This integration allows businesses and developers to create conversational AI voice interactions that sound human, feel expressive, and respond in real time directly from the Twilio CPaaS platform. We at ElevenLabs are excited that Twilio has chosen ElevenLabs to enhance ConversationRelay with the most expressive, human sounding voices available. 

Transforming Voice Communication

Traditional text-to-speech (TTS) often struggles to convey emotion and nuance, making automated interactions feel robotic. ElevenLabs’ AI voices overcome these limitations by adapting to context, sentiment, and pacing. With model latency as low as 75 milliseconds, our voices enable real-time, dynamic conversations that feel natural.

With this integration, Twilio ConversationRelay users can now:

• Deliver expressive, human-like speech  — Voices adjust tone and emotion to fit different interactions.
• Enhance real-time conversations — Low-latency synthesis supports smooth, dynamic speech.
• Customize voice experiences  — Users can fine-tune speech for multilingual and industry-specific needs.

Developers can start using ElevenLabs’ voices in Twilio ConversationRelay today. Learn more about how AI voice technology is shaping the future of digital communication.