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# Slå samman konversationsärenden för agent

POST https://api.elevenlabs.io/v1/convai/triage-tickets/{agentqa_ticket_id}/merge
Content-Type: application/json

Slå ihop andra öppna ärenden för samma agent med detta väntande, pågående eller lösta ärende. Deras konversationer flyttas till detta ärende, dess prioritet höjs till den högsta bland dem och de behåller statusen 'merged'. Kräver visningsåtkomst till ärendets agent.

Reference: https://elevenlabs.io/docs/api-reference/triage-tickets/merge

## Servers

- `https://api.elevenlabs.io` (Production, default)
- `https://api.us.elevenlabs.io` (Production US)
- `https://api.eu.residency.elevenlabs.io` (Production EU)
- `https://api.in.residency.elevenlabs.io` (Production India)
- `https://api.sg.residency.elevenlabs.io` (Production Singapore)

## Request

### Path parameters

- `agentqa_ticket_id` (string, required)

### Body (application/json)

This endpoint expects a MergeAgentConversationTicketsRequestModel.

- `source_ticket_ids` (list of string, required) — Öppna ärenden för samma agent som ska slås ihop med detta. De behålls med statusen 'merged' och pekar på detta ärende.

## Response

### 200

Lyckat svar

- `agentqa_ticket_id` (string, required)
- `workspace_id` (string, required)
- `owner_user_id` (string, required)
- `agent_id` (string, required)
- `needs_clustering` (boolean, required)
- `title` (string, required, nullable) — Rubrik på en rad för ärendet. None förekommer endast för ärenden som skapades innan titlar fanns.
- `issue_type` (enum, required, nullable)
  - Allowed values: `knowledge_gap`, `incorrect_information`, `documentation_gap`, `product_feedback`, `platform_bug`, `tool_issue`, `missing_tool`, `unnecessary_escalation`, `wrong_action`
- `labels` (list of string, required)
- `conversation_ids` (list of string, required)
- `first_seen_unix_secs` (integer, required, nullable)
- `last_seen_unix_secs` (integer, required, nullable)
- `qa_comment` (string, required, nullable)
- `ticket_comments` (list of TicketCommentResponseModel, required)
- `turn_comments` (list of TurnCommentResponseModel, required)
- `status` (enum, required)
  - Allowed values: `open`, `in_progress`, `resolved`, `cancelled`, `merged`
- `priority` (enum, required, nullable)
  - Allowed values: `low`, `medium`, `high`, `urgent`
- `priority_changes` (list of TicketPriorityChangeResponseModel, required)
- `source` (enum, required)
  - Allowed values: `qa`, `agent`, `manual`
- `assignee_user_id` (string, required, nullable)
- `created_at_unix_secs` (integer, required)
- `updated_at_unix_secs` (integer, required)
- `merged_into_ticket_id` (string, optional, nullable) — Ärendet som detta slogs samman med, angivet när dess status är 'merged'.
- `search_match` (TicketSearchMatchResponseModel, optional, nullable) — Var listans `search`-fråga matchade. Anges endast för sökta listor.

## Errors

### 422 Unprocessable Entity Error

Valideringsfel

- `detail` (list of ValidationError, optional)

## Types

### TicketCommentResponseModel

- `comment` (string, required)
- `created_at_unix_secs` (integer, required)
- `owner_user_id` (string, required, nullable)

### TurnCommentResponseModel

- `turn_index` (integer, required)
- `comment` (string, required)
- `created_at_unix_secs` (integer, required)
- `owner_user_id` (string, required, nullable)

### TicketPriorityChangeResponseModel

- `priority` (enum, required, nullable)
  - Allowed values: `low`, `medium`, `high`, `urgent`
- `changed_by_user_id` (string, required)
- `changed_at_unix_secs` (integer, required)

### TicketSearchMatchResponseModel

- `field` (enum, required) — Vilken av ärendets texter som matchade.
  - Allowed values: `title`, `description`, `comment`, `turn_comment`
- `snippet` (string, required) — Utdrag runt matchningen där blanksteg har slagits ihop, med en ellips där texten har klippts av.
- `highlight_start` (integer, required) — Förskjutning för matchningen i `snippet`.
- `highlight_end` (integer, required) — Exklusiv slutposition för träffen i `snippet`.
- `turn_index` (integer, optional, nullable) — Den kommenterade turen, anges när `field` är 'turn_comment'.

### ValidationError

- `loc` (list of ValidationErrorLocItems, required)
- `msg` (string, required)
- `type` (string, required)

### ValidationErrorLocItems

## Examples

**Request**

```json
{
  "source_ticket_ids": [
    "string"
  ]
}
```

**Response**

```json
{
  "agentqa_ticket_id": "string",
  "workspace_id": "string",
  "owner_user_id": "string",
  "agent_id": "string",
  "needs_clustering": true,
  "title": "string",
  "issue_type": "knowledge_gap",
  "labels": [
    "string"
  ],
  "conversation_ids": [
    "string"
  ],
  "first_seen_unix_secs": 1,
  "last_seen_unix_secs": 1,
  "qa_comment": "string",
  "ticket_comments": [
    {
      "comment": "string",
      "created_at_unix_secs": 1,
      "owner_user_id": "string"
    }
  ],
  "turn_comments": [
    {
      "turn_index": 1,
      "comment": "string",
      "created_at_unix_secs": 1,
      "owner_user_id": "string"
    }
  ],
  "status": "open",
  "priority": "low",
  "priority_changes": [
    {
      "priority": "low",
      "changed_by_user_id": "string",
      "changed_at_unix_secs": 1
    }
  ],
  "source": "qa",
  "assignee_user_id": "string",
  "created_at_unix_secs": 1,
  "updated_at_unix_secs": 1,
  "merged_into_ticket_id": "string",
  "search_match": {
    "field": "title",
    "snippet": "string",
    "highlight_start": 1,
    "highlight_end": 1,
    "turn_index": 1
  }
}
```

**SDK Code**

```python
import requests

url = "https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id/merge"

payload = { "source_ticket_ids": ["string"] }
headers = {"Content-Type": "application/json"}

response = requests.post(url, json=payload, headers=headers)

print(response.json())
```

```javascript
const url = 'https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id/merge';
const options = {
  method: 'POST',
  headers: {'Content-Type': 'application/json'},
  body: '{"source_ticket_ids":["string"]}'
};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}
```

```go
package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id/merge"

	payload := strings.NewReader("{\n  \"source_ticket_ids\": [\n    \"string\"\n  ]\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(res)
	fmt.Println(string(body))

}
```

```ruby
require 'uri'
require 'net/http'

url = URI("https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id/merge")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n  \"source_ticket_ids\": [\n    \"string\"\n  ]\n}"

response = http.request(request)
puts response.read_body
```

```java
import com.mashape.unirest.http.HttpResponse;
import com.mashape.unirest.http.Unirest;

HttpResponse<String> response = Unirest.post("https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id/merge")
  .header("Content-Type", "application/json")
  .body("{\n  \"source_ticket_ids\": [\n    \"string\"\n  ]\n}")
  .asString();
```

```php
<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('POST', 'https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id/merge', [
  'body' => '{
  "source_ticket_ids": [
    "string"
  ]
}',
  'headers' => [
    'Content-Type' => 'application/json',
  ],
]);

echo $response->getBody();
```

```csharp
using RestSharp;

var client = new RestClient("https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id/merge");
var request = new RestRequest(Method.POST);
request.AddHeader("Content-Type", "application/json");
request.AddParameter("application/json", "{\n  \"source_ticket_ids\": [\n    \"string\"\n  ]\n}", ParameterType.RequestBody);
IRestResponse response = client.Execute(request);
```

```swift
import Foundation

let headers = ["Content-Type": "application/json"]
let parameters = ["source_ticket_ids": ["string"]] as [String : Any]

let postData = JSONSerialization.data(withJSONObject: parameters, options: [])

let request = NSMutableURLRequest(url: NSURL(string: "https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id/merge")! as URL,
                                        cachePolicy: .useProtocolCachePolicy,
                                    timeoutInterval: 10.0)
request.httpMethod = "POST"
request.allHTTPHeaderFields = headers
request.httpBody = postData as Data

let session = URLSession.shared
let dataTask = session.dataTask(with: request as URLRequest, completionHandler: { (data, response, error) -> Void in
  if (error != nil) {
    print(error as Any)
  } else {
    let httpResponse = response as? HTTPURLResponse
    print(httpResponse)
  }
})

dataTask.resume()
```