> This is a page from the ElevenLabs documentation. For a complete page index, fetch https://elevenlabs.io/docs/llms.txt. For the full documentation in a single file, fetch https://elevenlabs.io/docs/llms-full.txt.

# FAQ

When a caller asks something your receptionist can't find in its knowledge base, it adds the question to your **FAQ**. Answering these questions is the most direct way to improve your receptionist.

## Reviewing questions

Open your business page from the sidebar and go to **FAQ**. Each question shows whether it is **Answered** or **Unanswered**. Select **View conversation** to see the call it came from. The number of unanswered questions also appears on the [Home](/docs/reception-ai/features/home) page.

## Answering a question

Write an answer of up to 2,000 characters and save it. Your receptionist uses the answer in future conversations. Select **Edit** to change an answer at any time, or **Delete** to remove the question.

Your receptionist uses your 50 most recently updated answers. Your workspace can store up to 200 questions.

## Best practices

* **Review weekly**: don't let unanswered questions pile up.
* **Be specific**: "Our return policy is 30 days with a receipt" is better than "We have a return policy."
* **Spot patterns**: if the same question comes up often, add it to your website or upload a document so it's part of your knowledge base.

> **Note**
>
> To stop collecting questions, turn off **FAQ** in **Settings** → **Features**.