> This is a page from the ElevenLabs documentation. For an index of the documentation, fetch https://elevenlabs.io/docs/llms.txt.

# Google Drive

Your receptionist can save a text file to a Google Drive folder during a call, with the caller's details and a summary of what they asked for. Google Drive's API only accepts OAuth sign-ins, so Reception connects through [Zapier](/docs/reception-ai/integrations/zapier).

> **Note**
>
> Your receptionist can't save the call recording or the full transcript to Drive. It only acts
> while the call is going, through tools, and the recording and transcript aren't ready until the
> call ends. Both stay in your [Inbox](/docs/reception-ai/features/inbox), where you can read the
> transcript and play the recording. The [post-call summary](/docs/reception-ai/features/notifications) emails you a link to each one.

## Before you start

Create a folder in Google Drive for call notes, such as `Call notes`. Connect a Google account that only needs access to that folder, if you can.

> **Warning**
>
> Call notes hold your callers' personal details. Share the folder only with people who need it.

## Set up

### Connect Zapier

If you haven't yet, connect [Zapier](/docs/reception-ai/integrations/zapier) in Reception.ai.

### Add the Google Drive action

In your Zapier MCP server at [mcp.zapier.com](https://mcp.zapier.com), add the [action below](#actions) from the **Google Drive** app and sign in to Google when Zapier asks. For each field, either set a fixed value or let the AI fill it in, as listed.

### Assign the tool

In Reception.ai, open the Zapier integration's **Tools** tab, select **Refresh tools**, and assign the action to the **Client** (receptionist).

### Add a procedure

Add a [procedure](/docs/reception-ai/receptionist/rules-and-procedures#procedures) that tells your receptionist to save the call note before it says goodbye. Say what the note should include, such as the caller's name and number, the reason for the call, and any next steps.

### Test it

[Test your receptionist](/docs/reception-ai/receptionist/testing) with a short call. A new file appears in your folder.

## Actions

### Save a call note

| Field                  | Value                                                                                                           |
| ---------------------- | --------------------------------------------------------------------------------------------------------------- |
| **Zapier action**      | **Create File From Text**                                                                                       |
| **Set in Zapier**      | The drive and **Folder**: your call notes folder. Turn on converting to a Google Doc if you want to edit notes. |
| **Let the AI fill in** | The file's name, such as the date and the caller's name, and its text: the caller's details and the summary.    |
| **Assign to**          | **Client**                                                                                                      |

Keep the folder fixed. If the AI picks it, notes can end up in folders other people can see.

Don't add actions that read, move, share, or delete files for your receptionist. Callers should never be able to ask it about your files.

## Limitations

* The note is written by your receptionist from what it heard. It isn't a word-for-word transcript, and it has no audio.
* If the caller hangs up before your receptionist saves the note, no file is created. Your Inbox still has the call.
* Your receptionist creates a new file for each call. It doesn't add to or edit existing files.
* Each action your receptionist runs uses tasks from your Zapier plan. Zapier currently counts two tasks per successful call; failed calls aren't counted. When the plan runs out, the actions stop until it resets.

## Troubleshooting

| Problem                                                | What to check                                                                                                      |
| ------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------ |
| The Google Drive action doesn't appear in Reception.ai | Select **Refresh tools** on the Zapier integration after adding actions in Zapier.                                 |
| The action shows **Changed** and isn't used            | You edited it in Zapier. Select **Update** in the **Tools** tab.                                                   |
| Some calls have no note                                | The caller hung up first. Ask your receptionist, in the procedure, to save the note as soon as it has the details. |
| Files land in **My Drive** instead of your folder      | Check **Folder** is set in the Zapier action, not left for the AI.                                                 |
| Notes are missing details                              | List what the note must include in the procedure's steps.                                                          |