> This is a page from the ElevenLabs documentation. For a complete page index, fetch https://elevenlabs.io/docs/llms.txt. For the full documentation in a single file, fetch https://elevenlabs.io/docs/llms-full.txt.

# Plans and pricing

Reception.ai offers a free trial and three paid plans. You can upgrade at any time.

## Plans overview

|                            | Free Trial    | Basic                   | Plus                    | Premium                    |
| -------------------------- | ------------- | ----------------------- | ----------------------- | -------------------------- |
| **Price**                  | \$0 (14 days) | \$29/month              | \$79/month              | \$199/month                |
| **Annual price**           | —             | \$288/year (\$24/month) | \$792/year (\$66/month) | \$1,992/year (\$166/month) |
| **Included credits**       | 30            | 75                      | 275                     | 1,000                      |
| **Phone numbers**          | 1             | 1                       | 3                       | 5                          |
| **Locations**              | 20            | 1                       | 1                       | 20                         |
| **Knowledge sources**      | 5             | 5                       | 10                      | 20                         |
| **Assistant messages/day** | 150           | 150                     | 300                     | 500                        |
| **Concurrent calls**       | 20            | 1                       | 3                       | 10                         |
| **Overage rate**           | —             | \$0.45/credit           | \$0.38/credit           | \$0.30/credit              |
| **Zapier**                 | Yes           | Yes                     | Yes                     | Yes                        |
| **Webhooks and MCP**       | Yes           | Yes                     | Yes                     | Yes                        |
| **Google Calendar**        | Yes           | Yes                     | Yes                     | Yes                        |

Prices are in USD and exclude tax. All plans include automatic booking, call summaries, transcripts, and access to thousands of voices in over 70 languages.

## Free trial

Every new workspace can start a **14-day free trial** that includes:

* 30 credits (up to 30 phone minutes or 60 web minutes)
* A phone number
* Access to all features and integrations, except custom voices
* No credit card required

Select **Start free trial** at the end of onboarding or on the subscription screen. Each workspace can use one trial. Trial credits are a hard cap: when they run out, your receptionist stops answering until you upgrade. See [Usage and limits](/docs/reception-ai/billing/usage-and-limits#low-credit-warnings).

## How credits work

Each plan includes a monthly credit pool shared across all activity:

| Activity                                | Credits         |
| --------------------------------------- | --------------- |
| Inbound phone call                      | 1.0 per minute  |
| Web widget or booking page conversation | 0.5 per minute  |
| Staff first call                        | 1.0 per minute  |
| Text message                            | 0.1 per message |

## Overage

On paid plans, usage beyond your included credits is billed at your plan's overage rate: Basic **$0.45**, Plus **$0.38**, and Premium **\$0.30** per credit.

## Upgrading

1. Go to **Settings** → **Billing** and select **Manage Subscription**, or select **Upgrade** in the sidebar.
2. Choose monthly or **Annual (Save 2 months)** billing, then choose a plan.
3. If you have a [referral code](/docs/reception-ai/billing/referral-program), enter it and select **Validate**.
4. Complete payment. Your bank may ask you to confirm the payment.

Your plan activates immediately. When upgrading mid-cycle, your remaining credits carry over, up to the new plan's pool.

## Downgrading

When you downgrade to a lower plan:

* Changes take effect at the end of your current billing period.
* Resources beyond the new plan's limits are deactivated, such as extra phone numbers and locations.
* To keep your current plan, select **Undo downgrade** before it takes effect.

## Cancellation

To cancel, go to **Settings** → **Billing**, select **Manage Subscription**, and select **Cancel plan**. You'll be asked why you're cancelling. Monthly subscribers may be offered 50% off their next month.

After cancelling:

* Service continues until the end of your billing period.
* Your phone numbers are released after a 14-day grace period.
* Your data is kept in case you resubscribe.

Select **Renew subscription** before the period ends to undo the cancellation.

> **Warning**
>
> Cancelling releases your phone numbers after the grace period. You may get different numbers if
> you resubscribe.

## Payment issues

If a payment fails, a banner asks you to update your payment method. If the billing period ends without payment, your receptionist is paused and the dashboard shows **Your payment didn't go through**. Select **Update payment method** to restore service.

> ElevenLabs provides APIs and SDKs for text to speech, voice cloning, speech to text, sound effects, voice isolator, voice changer, and conversational AI agents. Build voice-enabled applications with lifelike audio generation.