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# Plans and pricing

Reception AI offers four tiers. All new accounts start with a free trial and can upgrade at any time.

## Plans overview

|                            | Free Trial    | Basic      | Plus       | Premium    |
| -------------------------- | ------------- | ---------- | ---------- | ---------- |
| **Price**                  | \$0 (30 days) | \$22/month | \$55/month | \$99/month |
| **Annual price**           | —             | \$17/month | \$43/month | \$77/month |
| **Phone minutes**          | 30            | 60         | 200        | 500        |
| **Web chat minutes**       | 60            | 120        | 400        | 1,000      |
| **Receptionists**          | 1             | 1          | 3          | 5          |
| **Phone numbers**          | 1             | 1          | 3          | 5          |
| **Locations**              | 20            | 1          | 5          | 20         |
| **Knowledge sources**      | 50            | 10         | 20         | 50         |
| **Assistant messages/day** | 500           | 150        | 300        | 500        |
| **Concurrent calls**       | 20            | 3          | 10         | 20         |
| **Overage rate**           | —             | \$0.40/min | \$0.40/min | \$0.40/min |
| **Zapier, Webhooks, MCP**  | Yes           | No         | Yes        | Yes        |
| **Google Calendar**        | Yes           | Yes        | Yes        | Yes        |

## Free trial

Every new account starts with a **30-day free trial** that includes:

* 30 phone minutes and 60 web chat minutes
* A dedicated phone number
* Full access to all features (including advanced integrations)
* No credit card required

After 30 days, upgrade to a paid plan to continue.

## How credits work

Each plan includes a monthly credit pool. Different activities consume credits at different rates:

| Activity                         | Credits per minute |
| -------------------------------- | ------------------ |
| Phone call (AI receptionist)     | 1.0                |
| Web chat session                 | 0.5                |
| Staff-first call (human answers) | 1.0                |
| Chat message (assistant)         | 0.1 per message    |

## Overage

On paid plans, if you exceed your included minutes, additional usage is billed at **\$0.40 per credit**.

## Upgrading

1. Go to **Settings** → **Billing** (or click **Upgrade** in the sidebar)
2. Choose your plan
3. Complete payment via Stripe
4. Your plan activates immediately

## Downgrading

When you downgrade to a lower tier:

* Changes take effect at the end of your current billing period
* Resources beyond the new plan's limits are deactivated (extra phone numbers, receptionists, locations)
* You can cancel a pending downgrade before it takes effect

## Cancellation

If you cancel your subscription:

* Service continues until the end of your billing period
* Your phone number is released after a 14-day grace period
* Data is retained in case you resubscribe

Cancelling releases your phone number after the grace period. You may get a different number if
you resubscribe.