> This is a page from the ElevenLabs documentation. For a complete page index, fetch https://elevenlabs.io/docs/llms.txt. For the full documentation in a single file, fetch https://elevenlabs.io/docs/llms-full.txt.

# I subscribed, but the ElevenReader app still says I’m on the free version

If your subscription isn’t reflected in the app, try the following steps:

* Confirm you're logged in with the same account you used to subscribe.
* Use the Restore Purchase option in the app’s settings.
* Restart the app and check again.

If you still have issues, please contact Support by emailing [support@elevenlabs.io](mailto:support@elevenlabs.io). Make sure to contact us from the email you currently use for your ElevenReader account.