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# Actualizar ticket de conversación del agente

PATCH https://api.elevenlabs.io/v1/convai/triage-tickets/{agentqa_ticket_id}
Content-Type: application/json

Actualiza el título, comentario, estado, prioridad o persona asignada de un ticket. Requiere acceso de edición al agente del ticket.

Reference: https://elevenlabs.io/docs/eleven-agents/api-reference/triage-tickets/update

## Servers

- `https://api.elevenlabs.io` (Production, default)
- `https://api.us.elevenlabs.io` (Production US)
- `https://api.eu.residency.elevenlabs.io` (Production EU)
- `https://api.in.residency.elevenlabs.io` (Production India)
- `https://api.sg.residency.elevenlabs.io` (Production Singapore)

## Request

### Path parameters

- `agentqa_ticket_id` (string, required)

### Body (application/json)

This endpoint expects an object.

- `title` (string, optional) — Si se proporciona, actualiza el título del ticket. Omítelo para no cambiarlo.
- `status` (enum, optional) — Si se proporciona, actualiza el estado del ticket. Omítelo para no modificarlo.
  - Allowed values: `open`, `in_progress`, `resolved`, `cancelled`, `merged`
- `assignee_user_id` (string, optional) — Si se proporciona, actualiza quién es responsable de resolver este ticket. Debe ser miembro del espacio de trabajo con al menos acceso de visualización al agente. Pasa null para desasignarlo. Omítelo para no modificarlo.
- `priority` (enum, optional) — Si se proporciona, actualiza la urgencia con la que el ticket requiere atención. Pasa null para borrarla. Omítelo para no cambiarla.
  - Allowed values: `low`, `medium`, `high`, `urgent`

## Response

### 200

Respuesta correcta.

- `agentqa_ticket_id` (string, required)
- `workspace_id` (string, required)
- `owner_user_id` (string, required)
- `agent_id` (string, required)
- `needs_clustering` (boolean, required)
- `labels` (list of string, required)
- `conversation_ids` (list of string, required)
- `ticket_comments` (list of TicketCommentResponseModel, required)
- `turn_comments` (list of TurnCommentResponseModel, required)
- `status` (enum, required)
  - Allowed values: `open`, `in_progress`, `resolved`, `cancelled`, `merged`
- `priority_changes` (list of TicketPriorityChangeResponseModel, required)
- `status_changes` (list of TicketStatusChangeResponseModel, required)
- `source` (enum, required)
  - Allowed values: `qa`, `agent`, `manual`
- `created_at_unix_secs` (integer, required)
- `updated_at_unix_secs` (integer, required)
- `title` (string, optional) — Título de una línea para el ticket. None solo aparece en los tickets creados antes de que existieran los títulos.
- `issue_type` (enum, optional)
  - Allowed values: `knowledge_gap`, `incorrect_information`, `documentation_gap`, `product_feedback`, `platform_bug`, `tool_issue`, `missing_tool`, `unnecessary_escalation`, `wrong_action`
- `first_seen_unix_secs` (integer, optional)
- `last_seen_unix_secs` (integer, optional)
- `qa_comment` (string, optional)
- `priority` (enum, optional)
  - Allowed values: `low`, `medium`, `high`, `urgent`
- `merged_into_ticket_id` (string, optional) — El ticket en el que se fusionó este, establecido mientras su estado sea 'merged'.
- `assignee_user_id` (string, optional)
- `search_match` (TicketSearchMatchResponseModel, optional) — Dónde ha coincidido la consulta `search` de la lista. Se establece solo en listas con búsqueda.

## Errors

### 422 Triage Tickets Update Request Unprocessable Entity Error

Error de validación

- `detail` (list of ValidationError, optional)

## Types

### TicketCommentResponseModel

- `comment` (string, required)
- `created_at_unix_secs` (integer, required)
- `owner_user_id` (string, optional)

### TurnCommentResponseModel

- `turn_index` (integer, required)
- `comment` (string, required)
- `created_at_unix_secs` (integer, required)
- `owner_user_id` (string, optional)

### TicketPriorityChangeResponseModel

- `changed_by_user_id` (string, required)
- `changed_at_unix_secs` (integer, required)
- `priority` (enum, optional)
  - Allowed values: `low`, `medium`, `high`, `urgent`

### TicketStatusChangeResponseModel

- `status` (enum, required)
  - Allowed values: `open`, `in_progress`, `resolved`, `cancelled`, `merged`
- `changed_at_unix_secs` (integer, required)
- `changed_by_user_id` (string, optional)

### TicketSearchMatchResponseModel

- `field` (enum, required) — Qué texto del ticket ha coincidido.
  - Allowed values: `title`, `description`, `comment`, `turn_comment`
- `snippet` (string, required) — Extracto alrededor de la coincidencia con los espacios en blanco reducidos, con puntos suspensivos donde se ha recortado.
- `highlight_start` (integer, required) — Desplazamiento de la coincidencia en `snippet`.
- `highlight_end` (integer, required) — Desplazamiento final exclusivo de la coincidencia en `snippet`.
- `turn_index` (integer, optional) — El turno comentado, establecido cuando `field` es 'turn_comment'.

### ValidationError

- `loc` (list of ValidationErrorLocItem, required)
- `msg` (string, required)
- `type` (string, required)

### ValidationErrorLocItem

## Examples

**Request**

```json
{}
```

**Response**

```json
{
  "agentqa_ticket_id": "agentqa_ticket_id",
  "workspace_id": "workspace_id",
  "owner_user_id": "owner_user_id",
  "agent_id": "agent_id",
  "needs_clustering": true,
  "labels": [
    "labels"
  ],
  "conversation_ids": [
    "conversation_ids"
  ],
  "ticket_comments": [
    {
      "comment": "comment",
      "created_at_unix_secs": 1,
      "owner_user_id": "owner_user_id"
    }
  ],
  "turn_comments": [
    {
      "turn_index": 1,
      "comment": "comment",
      "created_at_unix_secs": 1,
      "owner_user_id": "owner_user_id"
    }
  ],
  "status": "open",
  "priority_changes": [
    {
      "changed_by_user_id": "changed_by_user_id",
      "changed_at_unix_secs": 1,
      "priority": "low"
    }
  ],
  "status_changes": [
    {
      "status": "open",
      "changed_at_unix_secs": 1,
      "changed_by_user_id": "changed_by_user_id"
    }
  ],
  "source": "qa",
  "created_at_unix_secs": 1,
  "updated_at_unix_secs": 1,
  "title": "title",
  "issue_type": "knowledge_gap",
  "first_seen_unix_secs": 1,
  "last_seen_unix_secs": 1,
  "qa_comment": "qa_comment",
  "priority": "low",
  "merged_into_ticket_id": "merged_into_ticket_id",
  "assignee_user_id": "assignee_user_id",
  "search_match": {
    "field": "title",
    "snippet": "snippet",
    "highlight_start": 1,
    "highlight_end": 1,
    "turn_index": 1
  }
}
```

**SDK Code**

```python
import requests

url = "https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id"

payload = {}
headers = {"Content-Type": "application/json"}

response = requests.patch(url, json=payload, headers=headers)

print(response.json())
```

```javascript
const url = 'https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id';
const options = {method: 'PATCH', headers: {'Content-Type': 'application/json'}, body: '{}'};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}
```

```go
package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id"

	payload := strings.NewReader("{}")

	req, _ := http.NewRequest("PATCH", url, payload)

	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(res)
	fmt.Println(string(body))

}
```

```ruby
require 'uri'
require 'net/http'

url = URI("https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Patch.new(url)
request["Content-Type"] = 'application/json'
request.body = "{}"

response = http.request(request)
puts response.read_body
```

```java
import com.mashape.unirest.http.HttpResponse;
import com.mashape.unirest.http.Unirest;

HttpResponse<String> response = Unirest.patch("https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id")
  .header("Content-Type", "application/json")
  .body("{}")
  .asString();
```

```php
<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('PATCH', 'https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id', [
  'body' => '{}',
  'headers' => [
    'Content-Type' => 'application/json',
  ],
]);

echo $response->getBody();
```

```csharp
using RestSharp;

var client = new RestClient("https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id");
var request = new RestRequest(Method.PATCH);
request.AddHeader("Content-Type", "application/json");
request.AddParameter("application/json", "{}", ParameterType.RequestBody);
IRestResponse response = client.Execute(request);
```

```swift
import Foundation

let headers = ["Content-Type": "application/json"]
let parameters = [] as [String : Any]

let postData = JSONSerialization.data(withJSONObject: parameters, options: [])

let request = NSMutableURLRequest(url: NSURL(string: "https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id")! as URL,
                                        cachePolicy: .useProtocolCachePolicy,
                                    timeoutInterval: 10.0)
request.httpMethod = "PATCH"
request.allHTTPHeaderFields = headers
request.httpBody = postData as Data

let session = URLSession.shared
let dataTask = session.dataTask(with: request as URLRequest, completionHandler: { (data, response, error) -> Void in
  if (error != nil) {
    print(error as Any)
  } else {
    let httpResponse = response as? HTTPURLResponse
    print(httpResponse)
  }
})

dataTask.resume()
```