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# Obtener usuarios asignables al ticket de conversación del agente

GET https://api.elevenlabs.io/v1/convai/agents/{agent_id}/triage-tickets/assignable-users

Todos los miembros del espacio de trabajo que no son cuentas de servicio, indicando para cada uno si actualmente tiene al menos acceso de lector al agente. Se incluyen los miembros sin acceso (no se filtran) para que la interfaz pueda ofrecerlos como asignatarios y pedir que primero se les conceda acceso.

Reference: https://elevenlabs.io/docs/eleven-agents/api-reference/triage-tickets/list-assignable-users

## Servers

- `https://api.elevenlabs.io` (Production, default)
- `https://api.us.elevenlabs.io` (Production US)
- `https://api.eu.residency.elevenlabs.io` (Production EU)
- `https://api.in.residency.elevenlabs.io` (Production India)
- `https://api.sg.residency.elevenlabs.io` (Production Singapore)

## Request

### Path parameters

- `agent_id` (string, required)

## Response

### 200

Respuesta correcta.

- `list of AssignableUserResponseModel`

## Errors

### 422 Triage Tickets List Assignable Users Request Unprocessable Entity Error

Error de validación

- `detail` (list of ValidationError, optional)

## Types

### AssignableUserResponseModel

- `user_id` (string, required)
- `email` (string, required)
- `is_service_account` (boolean, required)
- `has_access` (boolean, required) — Indica si este miembro del espacio de trabajo tiene actualmente al menos acceso de visualización al agente. Los miembros sin acceso se devuelven igualmente para poder mostrarlos (por ejemplo, en gris) y concederles acceso antes de asignarlos.
- `first_name` (string, optional)

### ValidationError

- `loc` (list of ValidationErrorLocItem, required)
- `msg` (string, required)
- `type` (string, required)

### ValidationErrorLocItem

## Examples

**Response**

```json
[
  {
    "user_id": "user_id",
    "email": "email",
    "is_service_account": true,
    "has_access": true,
    "first_name": "first_name"
  }
]
```

**SDK Code**

```python
import requests

url = "https://api.elevenlabs.io/v1/convai/agents/agent_id/triage-tickets/assignable-users"

response = requests.get(url)

print(response.json())
```

```javascript
const url = 'https://api.elevenlabs.io/v1/convai/agents/agent_id/triage-tickets/assignable-users';
const options = {method: 'GET'};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}
```

```go
package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.elevenlabs.io/v1/convai/agents/agent_id/triage-tickets/assignable-users"

	req, _ := http.NewRequest("GET", url, nil)

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(res)
	fmt.Println(string(body))

}
```

```ruby
require 'uri'
require 'net/http'

url = URI("https://api.elevenlabs.io/v1/convai/agents/agent_id/triage-tickets/assignable-users")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)

response = http.request(request)
puts response.read_body
```

```java
import com.mashape.unirest.http.HttpResponse;
import com.mashape.unirest.http.Unirest;

HttpResponse<String> response = Unirest.get("https://api.elevenlabs.io/v1/convai/agents/agent_id/triage-tickets/assignable-users")
  .asString();
```

```php
<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('GET', 'https://api.elevenlabs.io/v1/convai/agents/agent_id/triage-tickets/assignable-users');

echo $response->getBody();
```

```csharp
using RestSharp;

var client = new RestClient("https://api.elevenlabs.io/v1/convai/agents/agent_id/triage-tickets/assignable-users");
var request = new RestRequest(Method.GET);
IRestResponse response = client.Execute(request);
```

```swift
import Foundation

let request = NSMutableURLRequest(url: NSURL(string: "https://api.elevenlabs.io/v1/convai/agents/agent_id/triage-tickets/assignable-users")! as URL,
                                        cachePolicy: .useProtocolCachePolicy,
                                    timeoutInterval: 10.0)
request.httpMethod = "GET"

let session = URLSession.shared
let dataTask = session.dataTask(with: request as URLRequest, completionHandler: { (data, response, error) -> Void in
  if (error != nil) {
    print(error as Any)
  } else {
    let httpResponse = response as? HTTPURLResponse
    print(httpResponse)
  }
})

dataTask.resume()
```