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# Subtitles

## General

Subtitles and captions ordered from Productions are reviewed and edited by native speakers for maximum accuracy and accessibility. We offer both subtitles and captions to meet your specific needs.

* For more information about other Productions services, please see the [Overview](/docs/eleven-creative/services/productions/overview) page.

## Captions vs. subtitles

Captions and subtitles serve different audiences and purposes, although they both display text on screen.

* **Captions** transcribe spoken dialogue and include SDH[1](#sdh-footnote) by default. They are not translated.

* **Subtitles** translate spoken dialogue for viewers who do not understand the source language; SDH[1](#sdh-footnote) can by included upon request.

|                        | **Captions**                                | **Subtitles**                                  |
| ---------------------- | ------------------------------------------- | ---------------------------------------------- |
| Content                | Spoken dialogue                             | Spoken dialogue                                |
| Translation            | No                                          | Yes                                            |
| Non‑speech sounds      | Included by default                         | Not included by default                        |
| Music cues             | Included by default                         | Not included by default                        |
| Speaker identification | Included by default                         | Not included by default                        |
| Typical audience       | Deaf/Hard of Hearing; same-language viewers | Hearing viewers who don’t know source language |

1 SDH (Subtitles for the Deaf and Hard of Hearing) adds essential non‑speech audio cues
(e.g., \[door slams], ♪ music ♪) and speaker identification. Included by default in captions;
optional for subtitles.

## How it works

#### Order subtitles and captions

The easiest way to order new subtitles from Productions is from the
[Productions](https://elevenlabs.io/app/productions) page in your ElevenLabs account.

![Productions Home Page](/docs/_fern-img/cd072dfc01c9b277960c0583a3900ca963ee0ca766f204f5fac602117f5a8174.webp)

#### Export subtitles and captions

You will receive an email notification when your subtitles are ready and see them marked as
'Done' on your Productions page. Export your completed subtitles in SRT format.

## Pricing

Our subtitles and captions pricing depends on several factors, including languages, content type, and services included. [Talk to sales](https://elevenlabs.io/contact-sales) to discuss your specific needs and get a custom quote.

## SLAs / Delivery time

We aim to deliver all subtitles and captions **within 48-72 hours.** If you are an enterprise interested in achieving quicker turnaround times, please contact us at [productions@elevenlabs.io](mailto:productions@elevenlabs.io).

## FAQ

<tbody>
  <tr>
    <td>
      #### What file formats do you support for subtitles?

      We support SRT format for subtitle exports.
    </td>
  </tr>

  <tr>
    <td>
      #### What if I'm not happy with the result?

      You can leave feedback on a completed subtitle project by clicking the three dots (⋯) next
      to your deliverable and selecting *Feedback*.
    </td>
  </tr>

  <tr>
    <td>
      #### Can I make changes once I receive the final version?

      No. You can export completed subtitles and make changes off platform. We plan to add
      support for this soon.
    </td>
  </tr>
</tbody>

> ElevenLabs provides APIs and SDKs for text to speech, voice cloning, speech to text, sound effects, voice isolator, voice changer, and conversational AI agents. Build voice-enabled applications with lifelike audio generation.