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# Subtitles

## General

Subtitles and captions ordered from Productions are reviewed and edited by native speakers for maximum accuracy and accessibility. We offer both subtitles and captions to meet your specific needs.

* For more information about other Productions services, please see the [Overview](/docs/eleven-creative/services/productions/overview) page.

## Captions vs. subtitles

Captions and subtitles serve different audiences and purposes, although they both display text on screen.

* **Captions** transcribe spoken dialogue and include SDH<a href="#sdh-footnote" aria-label="SDH footnote"><sup>1</sup></a> by default. They are not translated.

* **Subtitles** translate spoken dialogue for viewers who do not understand the source language; SDH<a href="#sdh-footnote" aria-label="SDH footnote"><sup>1</sup></a> can by included upon request.

|                        | **Captions**                                | **Subtitles**                                  |
| ---------------------- | ------------------------------------------- | ---------------------------------------------- |
| Content                | Spoken dialogue                             | Spoken dialogue                                |
| Translation            | No                                          | Yes                                            |
| Non‑speech sounds      | Included by default                         | Not included by default                        |
| Music cues             | Included by default                         | Not included by default                        |
| Speaker identification | Included by default                         | Not included by default                        |
| Typical audience       | Deaf/Hard of Hearing; same-language viewers | Hearing viewers who don’t know source language |

<sup>1</sup> SDH (Subtitles for the Deaf and Hard of Hearing) adds essential non‑speech audio cues
(e.g., \[door slams], ♪ music ♪) and speaker identification. Included by default in captions;
optional for subtitles.

## How it works

The easiest way to order new subtitles from Productions is from the
[Productions](https://elevenlabs.io/app/productions) page in your ElevenLabs account.

![Productions Home Page](https://files.buildwithfern.com/https://elevenlabs.docs.buildwithfern.com/docs/cd072dfc01c9b277960c0583a3900ca963ee0ca766f204f5fac602117f5a8174/assets/images/productions/productions-home.png)

You will receive an email notification when your subtitles are ready and see them marked as
'Done' on your Productions page. Export your completed subtitles in SRT format.

## Pricing

Our subtitles and captions pricing depends on several factors, including languages, content type, and services included. [Talk to sales](https://elevenlabs.io/contact-sales) to discuss your specific needs and get a custom quote.

## SLAs / Delivery time

We aim to deliver all subtitles and captions **within 48-72 hours.** If you are an enterprise interested in achieving quicker turnaround times, please contact us at [productions@elevenlabs.io](mailto:productions@elevenlabs.io).

## FAQ

We support SRT format for subtitle exports.

You can leave feedback on a completed subtitle project by clicking the three dots (⋯) next to your deliverable and selecting *Feedback*.

No. You can export completed subtitles and make changes off platform. We plan to add support for this soon.