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# Spotlight

Spotlight is the agent dashboard tab for conversation insights.

It helps you monitor live activity, understand user sentiment, and discover recurring topics from completed conversations.

![Spotlight dashboard showing recommendations, conversation volume, and success
rate](/docs/_fern-img/21264fd2d522fee483b01b2c5ee71c79aa5bafda417a31034c7a675ddb217839.webp)

#### [Real-time insights](/docs/eleven-agents/dashboard/spotlight/real-time-insights)

Monitor current activity and recent conversation trends for an agent.

#### [Sentiment analysis](/docs/eleven-agents/customization/agent-analysis/sentiment-analysis)

Understand whether users are having positive, neutral, or negative conversations.

#### [Topic discovery](/docs/eleven-agents/dashboard/spotlight/topic-discovery)

Discover recurring topics and review the conversations behind each topic.

## How Spotlight works

Spotlight uses completed conversations and conversation analysis results to build agent-level insights.

Some data appears in near real time, while deeper analysis is available after a conversation has finished and the platform has processed the transcript.

## What you can review

* Live and recent conversation activity.
* User sentiment across completed conversations.
* Recurring topics discovered from conversation transcripts.
* Topic-level metrics such as conversation volume, sentiment, and success rate.
* The conversations that contributed to each topic.

## Next steps

#### [Analytics](/docs/eleven-agents/dashboard)

Review performance metrics across agents, branches, and time periods.

#### [Real-time insights](/docs/eleven-agents/dashboard/spotlight/real-time-insights)

Monitor current activity and recent conversation trends.

#### [Sentiment analysis](/docs/eleven-agents/customization/agent-analysis/sentiment-analysis)

Understand user sentiment across completed conversations.

#### [Topic discovery](/docs/eleven-agents/dashboard/spotlight/topic-discovery)

Review recurring topics and the conversations behind each topic.