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# Conversation analysis

Agent analysis provides powerful tools to systematically evaluate conversation performance and extract valuable information from customer interactions. These LLM-powered features help you measure agent effectiveness and gather actionable business insights.

Define custom criteria to assess conversation quality, goal achievement, and customer
satisfaction.

Extract structured information from conversations such as contact details and business data.

Talk to an internal coach agent to improve your agent's system prompt, memories, and procedures.

Find messages by keyword or meaning across your conversation history.

## Overview

ElevenAgents provides two complementary analysis capabilities:

* **Success Evaluation**: Define custom metrics to assess conversation quality, goal achievement, and customer satisfaction
* **Data Collection**: Extract specific data points from conversations such as contact information, issue details, or any structured information

Both features process conversation transcripts using advanced language models to provide actionable insights that improve agent performance and business outcomes.

## Key Benefits

Track conversation success rates, customer satisfaction, and goal completion across all interactions to identify improvement opportunities.

Capture valuable business information without manual processing, reducing operational overhead and
improving data accuracy.

Ensure agents follow required procedures and maintain consistent service quality through
systematic evaluation.

Gather structured insights about customer preferences, behavior patterns, and interaction outcomes for strategic decision-making.

## Integration with Platform Features

Agent analysis integrates seamlessly with other ElevenAgents capabilities:

* **[Post-call Webhooks](/docs/eleven-agents/workflows/post-call-webhooks)**: Receive evaluation results and extracted data via webhooks for integration with external systems
* **[Analytics Dashboard](/docs/eleven-agents/dashboard)**: View aggregated performance metrics and trends across all conversations
* **[Agent Transfer](/docs/eleven-agents/customization/tools/system-tools/agent-transfer)**: Use evaluation criteria to determine when conversations should be escalated

## Getting Started

Determine whether you need success evaluation, data collection, or both based on your business objectives.

Set up [Success Evaluation](/docs/eleven-agents/customization/agent-analysis/success-evaluation)
to measure conversation quality and goal achievement.

Configure [Data Collection](/docs/eleven-agents/customization/agent-analysis/data-collection) to
capture structured information from conversations.

Review results regularly and refine your criteria and extraction rules based on performance data.